Contact & Call Center Development

Phone-Based or E-Mail-Based Operations | Creation, Evaluation and Improvement of Services

For any business, the contact/call center frequently plays a key role in your success. It’s often the first point of contact with your valued customers. If it runs smoothly, it will only enhance your customer loyalty, with a direct and positive impact on your customer performance level. If there are problems, though, it can affect every aspect of your business. The professional business consultants at Compass Operations can help you identify opportunities to improve your service centers or develop a new service center to enable your business to grow.
At Compass Operations, we bring more than 100 years of comprehensive consulting experience to businesses of all sizes, in all stages of growth and development. We work with startups, handling all requirements to make the business operational or bring a new product to market. We’ll guide your existing business through change management or expansion, and we have successfully helped many businesses transform under-performing units. We believe that success is determined by results, and we’ll provide concrete strategies to allow you to cost-effectively meet your business objectives. We seek to build partnerships with our clients, serving as an invaluable extension to your internal team. We take an agile approach, immersing ourselves in the details of your operation so that we can develop individualized solutions tailored to your needs and goals.

Your Contact/Call Center—The Hub of Your Business

We offer comprehensive consulting to help you develop, transform and manage your contact and call center operations. We handle both phone and e-mail based systems, as well as live chat operations. Our team of experts will help you design and implement the most effective system, based on your company’s needs. We will take care of all issues related to your call or contact center, including:

  • The physical logistics of the operation— Where the call center will be located, what type of equipment will be used, the hours of operation, whether the center will be outsourced, and any call center technology that may be required
  • Workforce management—Recruiting and hiring strategies and policies, training requirements and performance evaluations, motivation and turnover
  • Efficiency and effectiveness—Operating metrics and key performance indicators, quality assurance
  • Systems—Call protocols, standard operating procedures

Building Strong Relationships to

Move Your Business Forward

At Compass Operations, we take a proactive approach, using our extensive skill, knowledge and experience to help companies establish and build market presence, enhance profitability and maintain competitive advantage. To learn about the many business consulting services we provide to companies’ worldwide, contact us online or call our New York City office toll free at (866) 705-2668.

 

 

Arrange a Free Consultation

To learn more about the ways we can help your business achieve world-class performance, contact us online or call us toll free at (866) 705-2668.

 

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Moving Your Business Forward

compass operations

Office Locations

30 Wall Street, 8th Floor
New York City, NY 10005

 

100 Overlook Center, 2nd Floor
Princeton, NJ 08540

Phone: (866) 705-2668
pbergin@nullcompassops.com